General Terms and Conditions

1. Area of application and contract language

Deliveries and services of the online store are based on these General Terms and Conditions. Verbal side agreements do not exist. The contract language is German. We save the text of the contract and send you the order data and our terms and conditions by e-mail. For security reasons, your order data is no longer accessible via the Internet after completion of the ordering process.

2. Conclusion of contract

The presentation of the assortment in the online store is not a legally binding offer, but a non-binding online catalog. By clicking the button "Complete Purchase" you place a binding order for the goods contained in the shopping cart. You will receive a confirmation of receipt of your order together with the acceptance of the order immediately after sending automated by e-mail. With this e-mail confirmation, the purchase contract is concluded.

3. Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of revocation, you must send us

Heinz Nesper GmbH
Schwarzwaldstr. 148-154
75173 Pforzheim
Phone: 07231-2809230

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. 

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We shall bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

Here you can download our cancellation form>>

4. Shipping costs

At there are no shipping costs within Germany.
For EFTA countries we charge EUR 15,00 and for orders over EUR 500,00 shipping is free.
For the USA we charge EUR 85,00.

5. Delivery

The delivery of stock goods is carried out by DHL & and to the USA by FedEx from stock to the delivery address given by the customer.

6. Payment

All prices include 19 percent VAT. The prices at the time of the order are valid. The period of validity of our limited offers can be found where they are displayed in the store. The purchase price is due after conclusion of the contract. Payment can be made by credit card, PayPal, giropay, cash on delivery or prepayment. Your credit card or PayPal account will be charged upon completion of the order.
Your credit card account will be charged upon completion of the order.

7. Place of performance and jurisdiction

German law shall apply. In business transactions with merchants and with legal entities under public law, Pforzheim, Germany is agreed as the place of jurisdiction for all legal disputes.

8. Reservation of proprietary rights

The delivered goods remain the property of Heinz Nesper GmbH until full payment.

9. Warranty

If articles show material or manufacturing defects, please complain about visible defects - also transport damages - immediately!
For the flawless condition of the article, the seller has a legal warranty obligation of 24 months from the date of purchase to private individuals. Within this period, manufacturing defects will be repaired free of charge. If this is not possible or uneconomical, a replacement in the form of an identical model will be provided or, in consultation with the customer, the purchase price will be refunded.

Wear parts such as bracelet, glass and battery are excluded from the warranty. Defects caused by improper handling or overuse are also excluded. Failure to observe the operating and care instructions is considered improper handling. Liability for incidental and consequential damages is excluded. Within the first 6 months of the warranty period, the burden of proof for material or manufacturing defects lies with the seller, in the following 18 months with the buyer.

10. Manufacturer warranty

All items offered in the store are covered by a manufacturer's warranty of 24 months from the date of purchase in accordance with the warranty terms of the respective manufacturer. This warranty only covers material and manufacturing defects that existed when the item was handed over to the buyer. The warranty only comes into effect if the warranty certificate has been filled out completely and correctly and stamped by Heinz Nesper GmbH.
During the warranty period and upon presentation of the valid warranty certificate, the buyer has the right to have any defect repaired free of charge. If the repairs prove unsuitable for restoring normal use, the manufacturer guarantees the replacement of the item with an identical item or an item with similar characteristics. The warranty for the replacement item ends 24 months after the date of purchase of the replaced item.